Disney backtracks on request to toss wrongful death suit over Disney+ agreement

After a doctor suffered a fatal allergic reaction at a Disney World restaurant last year, Disney tried
to get her widower’s wrongful death lawsuit tossed by pointing to the fine print of a Disney+ trial he signed up for years earlier.
The entertainment giant initially urged a Florida circuit court to move the matter into arbitration, based on the terms and conditions of the streaming service that Jeffrey Piccolo acknowledged when he signed up in 2019.
Piccolo is representing the estate of his late wife, Kanokporn Tangsuan, a doctor at New York’s NYU Langone hospital who died of an allergic reaction while visiting the Florida resort in October.
Now, the California-based company says it won’t push for arbitration after all, but rather will agree to see the matter move ahead in court.
“At Disney, we strive to put humanity above all other considerations,” Josh D’Amaro, chairman of Disney Experiences, said in a statement.
“With such unique circumstances as the ones in this case, we believe this situation warrants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss.”
Disney is in the processing of filing its withdrawal with the court, the company said.
The couple, along with Piccolo’s mother, went to dinner on the night of Oct. 5 at Raglan Road Irish Pub, a restaurant located within a shopping and dining complex called Disney Springs.
Tangsuan was “highly allergic” to dairy and nuts, and they chose that particular restaurant in part because of its promises about accommodating patrons with food allergies, according to the lawsuit filed in a Florida circuit court.
The complaint details the family’s repeated conversations with their waiter about Tangsuan’s allergies. The family allegedly raised the issue upfront, inquired about the safety of specific menu items, had the server confirm with the chef that they could be made allergen-free and asked for confirmation “several more times” after that.
“When the waiter returned with [Tangsuan’s] food, some of the items did not have allergen free flags in them and [Tangsuan] and [Piccolo] once again questioned the waiter who, once again, guaranteed the food being delivered to [Tangsuan] was allergen free,” the lawsuit reads.
The three of them ate and then went their separate ways: Piccolo brought the leftovers to their room, while his wife and mother headed for the stores. After about 45 minutes, Tangsuan “began having severe difficulty breathing and collapsed to the floor.”
She self-administered an epi-pen, and an observer called 911. The Piccolos, who had tried calling her multiple times, were eventually told she had been rushed to the hospital. They went to meet her and, after a period of waiting, were told that she had died.
“The medical examiner’s investigation determined that [Tangsuan’s] cause of death was as a result of anaphylaxis due to elevated levels of dairy and nut in her system,” according to the lawsuit.
Piccolo filed suit in February against Raglan Road Irish Pub and Walt Disney Parks and Resorts U.S. Inc. (WDPR), accusing both companies of negligence for preparing Tangsuan’s food improperly and for failing to train their employees to guarantee food was made allergen-free as requested.
He is seeking more than $50,000 in damages and trial by jury “on all issues so triable.”
In late May, Disney’s lawyers filed a motion asking the circuit court to order Piccolo to arbitrate the case — with them and a neutral third party in private, as opposed to publicly in court — and to pause the legal proceedings in the meantime.
Arbitration is generally considered a more efficient and
of resolving disputes than litigation, and Disney said explicitly in court documents that the “main benefit of arbitration is avoiding heavy litigation costs.”
The reason it said
Piccolo should have been compelled to arbitrate? A clause in the terms and conditions he signed off on when he created a Disney+ account for a monthlong trial in 2019.
Those terms of use — which users must acknowledge to create an account — state that “any dispute between You and Us, Except for Small Claims, is subject to a class action waiver and must be resolved by individual binding arbitration.”
Disney said
Piccolo agreed to similar language again when purchasing park tickets online in September 2023. Whether he actually read the fine print at any point, it added, is “immaterial.”
“Piccolo ignores that he previously created a Disney account and agreed to arbitrate ‘all disputes’ against ‘The Walt Disney Company or its affiliates’ arising ‘in contract, tort, warranty, statute, regulation, or other legal or equitable basis,'” the motion read, arguing the language is broad enough to cover Piccolo’s claims.
In early August, Piccolo’s lawyers filed a response slamming Disney’s rationale as “preposterous,” bordering “on the surreal” and “fatally flawed for numerous independent reasons.”
“There is simply no reading of the Disney+ Subscriber Agreement which would support the notion that Mr. Piccolo agreed to arbitrate claims arising from injuries sustained by his wife at a restaurant located on premises owned by a Disney theme park or resort which ultimately led to her death,” they wrote in the 123-page filing.
They confirmed that he did create a Disney+ account on his PlayStation in 2019, but he believes he canceled the subscription during the trial because he hasn’t found any charges associated with it after that point.
Piccolo’s lawyers accused the company of trying to deprive Tangsuan’s estate of its right to a jury trial.
“The notion that terms agreed to by a consumer when creating a Disney+ free trial account would forever bar that consumer’s right to a jury trial in any dispute with any Disney affiliate or subsidiary, is so outrageously unreasonable and unfair as to shock the judicial conscience, and this Court should not enforce such an agreement,” they wrote.
Piccolo’s lawyers also took issue with the process itself, saying Disney didn’t raise its alleged right to arbitration early enough in the proceedings.
They further note that Piccolo didn’t bring the lawsuit as an individual, but on behalf of Tangsuan’s estate, which did not sign off on any such terms. There was no such estate at the time, since Tangsuan was still alive.
“[Disney] does not explain how it is possible for Mr. Piccolo individually to bind an Estate that did not exist, which is not surprising as there is not a single authority in Florida that would support such an inane argument,” they said.
The arbitration provision, they added, could present a problem for more than just their own client.
“In effect, WDPR is explicitly seeking to bar its 150 million Disney+ subscribers from ever prosecuting a wrongful death case against it in front of a jury even if the case facts have nothing to with Disney+,” they wrote.
Both sides will get to make their case in front of a judge before long. The court has scheduled a hearing on Disney’s motion for Oct. 2.
NPR’s Joe Hernandez contributed to this story.